TRAI Suspends SMS Regulations, Creating OTP Issues For Telecom Users


The Telecom Regulatory Authority of India (TRAI) agreed this Tuesday to temporarily halt the Telecom Communications Customer Preference Regulations (TCCCPR). The TCCCPR was enacted to combat unwanted spam SMS messages. People associated with the situation told that the delay was caused by a major outage in SMS services that affected a large number of people in the world.

To align with the new regulations, telecom operators introduced a new Distributed Ledger Technology (DLT) mechanism. That being said, this action made it more difficult for customers to receive one-time passwords (OTPs) via SMS messages, affecting everything from CoWIN registration to debit card purchases to two-factor authentication and online account logins.

More About Suspension By TRAI:

According to industry sources, TRAI is suspending the TCCCPR due to OTP issues that affected lakhs of Indians on Monday. OTP APIs that were affected, according to a source, is “going to be back up and running soon.” He went on to say that the majority of the OTP systems are now operational, and the others will be short.


TRAI Delays SMS Regulations Owing to OTP Issues Faced by Telecom Users | Technology News

However, this is not a permanent reversal. Instead, because of the problems that people face, this is a temporary arrangement.

“People will still have to submit templates of their messages, and this whole process is going to continue, [the suspension of TCCCPR] is only a temporary measure.”

“We are concerned about any customer inconvenience caused and have ordered a 7-day temporary suspension of the SMS scrubbing which was activated on Monday,” TRAI said.


TRAI has yet to clarify whether the suspension is for a set period of time or for an unspecified period of time. According to sources, the regulator has yet to notify telecom operators of the upgrade.

Many people were enraged when they didn’t receive OTPs as a result of the new DLT procedure. Some banks and other organizations have provided users with clarity on the issues they were having receiving OTPs via SMS messages.

TRAI had advised telecom operators to use content scrubbing to reduce spam messages on their networks under the TCCCPR. However, because every SMS message had to be checked against a registered template, the procedure resulted in delays and failures in the processing of OTPs.

This might seem a problem as many users have urgency over implementing OTP and many other things related to SMS, but it is very crucial for the company to maintain. This is a tough decision and the temporary solutions are helping in achieving the goal. Hence, let’s see how much time it takes to sort things out.

Parth Dubey
I am Parth Dubey, currently an undergraduate. I have been working as a content writer for the past 6 months and have worked in various fields with many people and firms. I firmly believe that writing is not just about money making or attracting people, it's more about knowledge and information, along with feelings.

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