On October 27, 2020, OnePlus announced a major mix-up. Some OnePlus 8 and 8 Pro users received a Stable update over the OxygenOS Open Beta 3.Installing the stable update led to a full data wipe.
In their Notice, OnePlus asked the users to double-confirm the update they received. They added not to install the update if it isn’t an Open Beta update. They also suggested the users to backup their key data through a cloud service. They recommended a full backup through OnePlus Switch and transfer the data to a computer or a USB drive for double insurance.
There was no way OnePlus was going to release a stable update on a beta testing track. But OnePlus 8 and 8 Pro users got the incorrectly labeled OxygenOS 18.104.22.168 update instead of the OxygenOS Open Beta 3. Indubious users installed the new update and rebooted their phone. This led to a complete data wipe and the surprised owners discovered all their data was deleted. This led to an outcry among users who lost their data and didn’t know what to do about it.
On November 7, OnePlus put an update in their page. This new update provided a fix for the bug but there was still a catch.
The update stated that their software team has come up with a solution for the bug. It also said that those users who received the 22.214.171.124 update but didn’t restart their phones can avoid the loss of data.
The Fix From OnePlus
They provided the following two steps for the protection of data:
- They provided a link to an apk. The link will take you to Google Drive file where you can download an apk file. It also said that the users have to install the apk file after they have installed the update and before they restarted their phones.
- After the users have installed the apk, they have to run the application and click “KEEP DATA”.
- After the users have performed the steps, they would be able to restart their phones without losing their data.
OnePlus also advised users to back up their most essential data before they restarted their device as safekeep.
This new fix won’t help users who have already lost their data. Also some damage was already done. The fix came almost a week later and many users have already installed the update overnight which led to automatic reboot. The apk fix also comes as a Google Drive link instead of an official OnePlus resource. This has also led to backlash from users.
It is noteworthy that some users have also reported their phones have automatically installed the update and rebooted the device. Which led to a full data wipe leading to many users losing their essential data.